Privacy Policy

1. Introduction

tkk11 ("we", "our", "us") is committed to protecting the privacy and security of all users who access our platform at tkk11.vip. This Privacy Policy explains in clear terms how we gather, process, store, and share information about you when you use our website, games, and related services. We serve players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, and we take our data protection responsibilities seriously.

By accessing or using tkk11's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users aged 21 and above who are permitted to use our services.

2. Information We Collect

When you register and use tkk11, we may collect the following categories of personal information to provide, improve, and secure our services:

• Identity information: full name, date of birth, national ID or passport details, and a selfie or photograph for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: payment method details (e.g., bKash wallet number, Nagad account, Rocket account, Upay account), transaction history, deposit and withdrawal records.
• Technical information: IP address, browser type, device model, operating system, session duration, and pages visited on our platform.
• Behavioral information: game preferences, betting patterns, bonus usage, and interaction history with our support team.

3. How We Use Your Information

tkk11 uses the personal data we collect strictly for legitimate operational and service-improvement purposes. We do not use your data for any purpose that is inconsistent with this policy. The specific uses are set out below:

• Account creation, identity verification, and KYC compliance to ensure all users meet the 21+ age requirement.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in a secure and timely manner.
• Sending account notifications, promotional offers, and game updates via email or SMS — you may opt out of marketing communications at any time.
• Fraud detection, anti-money laundering (AML) checks, and responsible gaming monitoring to protect users and maintain platform integrity.

4. Cookies and Tracking Technologies

tkk11 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our platform, such as keeping you logged in or remembering your game preferences. Essential security cookies cannot be disabled as they are required for the platform to operate safely.

5. Sharing of Personal Data

tkk11 does not sell, trade, or rent your personal information to any third party for marketing purposes. We treat the personal data of our players with the utmost discretion and confidentiality. We may, however, share your data with carefully selected third parties under strictly limited circumstances:

• Payment processors and financial partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of completing your requested transactions.
• Technology and security providers who assist us in operating the platform, conducting fraud analysis, and ensuring fair play — all bound by strict confidentiality agreements.
• Regulatory or law enforcement authorities when required by applicable law, court order, or when we believe disclosure is necessary to prevent fraud or protect the safety of our users.

6. Data Security

The security of your personal information is a top priority at tkk11. We implement a multi-layered security infrastructure that includes 256-bit SSL encryption for all data transmissions, secure server environments, access controls, and regular security audits. Sensitive financial data such as your bKash, Nagad, or bank account details are handled using tokenization and secure vaulting practices so that raw payment credentials are never stored directly on our servers.

Despite our robust security measures, no online system is completely immune to risk. We encourage all users to choose a strong, unique password, enable two-factor authentication where available, and to notify us immediately at [email protected] if they suspect any unauthorized access to their account.

7. Data Retention

tkk11 retains your personal information for as long as your account remains active and for a reasonable period thereafter as required by our operational, legal, and compliance obligations. Specifically:

• Transaction records and financial data are retained for a minimum of five years following your last transaction in accordance with standard financial record-keeping practices.
• KYC documents and identity verification records are kept for the duration required by applicable regulations and compliance frameworks.
• If you request deletion of your account, we will remove or anonymize your personal data within 30 days, subject to any outstanding obligations such as pending withdrawals or unresolved disputes.

8. Your Privacy Rights

tkk11 respects your rights over your personal data. As a user of our platform, you are entitled to exercise the following rights at any time by contacting our support team at [email protected]:

Right of access: request a copy of the personal data we hold about you. Right of rectification: ask us to correct any inaccurate or incomplete data. Right to erasure: in certain circumstances, request that we delete your personal data. Right to object: object to our processing of your data for specific purposes, including direct marketing. Right of portability: request that we transfer your data to another service provider in a structured, commonly used format.

9. Children and Age Restriction

tkk11 is an online gaming and sports betting platform strictly intended for adults. We do not knowingly collect, process, or store personal information from individuals under the age of 21. Our registration process includes mandatory age verification steps, and any account found to belong to a person under 21 will be immediately suspended and all related data will be deleted.

• This platform is for players aged 21 and above only. If you are under 21, please do not register or attempt to use our services.
• Parents and guardians are encouraged to use parental control tools to prevent minors from accessing gambling websites.
• If we discover that a minor has registered on our platform, their account will be closed, all funds returned, and data permanently erased.

We take our responsibility to protect minors seriously and cooperate fully with any relevant authority investigating underage gambling.

10. Third-Party Links and Services

Our platform may integrate with or reference third-party services such as payment gateways and game providers. These third parties have their own privacy policies, and tkk11 is not responsible for the privacy practices or content of external websites or services. We recommend that you review the privacy policies of any third-party service you use in connection with your tkk11 account.

Payment service providers including bKash, Nagad, Rocket, and Upay process your financial transactions under their own terms, conditions, and privacy frameworks. tkk11 only shares the minimum data necessary for transaction completion with these providers.

11. Changes to This Policy

tkk11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business needs. When we make material changes, we will notify registered users via email or a prominent notice on our platform at least 14 days before the new policy takes effect. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The date at the top of this page indicates when the policy was last revised. Archived versions of previous policies are available on request.

12. Contact and Data Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tkk11 handles your personal data, our dedicated privacy and support team is ready to assist you. We are committed to responding to all data-related inquiries within 5 business days of receipt.

You may reach our privacy team by email at [email protected]. Please include your registered username, the nature of your request, and any relevant details so we can assist you as efficiently as possible. We take every privacy request seriously and treat all communications with strict confidentiality.